FAQ

We offer free ground shipping on all orders to the contiguous (lower 48) United States. All offered shipping methods and shipping timelines are provided upon checkout.

At this time, we ship with FedEx for domestic orders. Detailed options will be outlined at checkout, but please feel free to contact our support team for full shipping information.

Thanks so much for placing an order with us! While the processing and shipping times will depend on the items that you have purchased, please note that we cannot guarantee the timeline that an order will ship.

The processing time for Selene products is 1-4 business days. You will receive shipping updates as soon as your order is on its way. If you have any questions, please feel free to contact our customer experience team.

At this time, we are not able to cancel your order once the order has been placed. If you no longer want the items you purchased, please feel free to initiate a return. Once your order starts shipping, you can start the return process here! Refunds for returns can be issued to the original form of payment or as a store credit. Please note that all returns are subject to a $9.95 return fee which will be deducted from your refund amount.

At this time, we are not able to update a shipping address once an order has been placed. Once your order has been placed, we highly suggest making changes through the carrier!

Please feel free to contact us at contact@selenedreams.com if you have any questions or if you're not able to make these changes through the carrier.

At this time, we are not able to make any changes to the items in your order once the order has been placed. If you would like to add, change, or upgrade the items in your order, the best course of action will be to place a new order and return any unwanted items from your original order here! All returns are subject to a $9.95 return fee which will be deducted from your refund amount.

Return Policy

We stand behind the quality of our products and are confident you will love the feel of your new bedding. If you are unhappy, we gladly accept returns for returnable items purchased on our site within 60 days of purchase. At this time, we do not offer exchanges. The best way to move forward for an "exchange" is to initiate a return for your original items and repurchase the items you would like in a new order. Step-by-step instructions for returns can be found at Returns & Exchanges.

Returnable Items

For eligible products, you may return your purchased product(s) for a refund to your original method of payment within 60 days of purchase. A Selene-provided shipping label must be used for all returns shipped domestically. All returns are subject to a $10 return fee which will be deducted from your refund amount. Please allow 5-7 business days for your refund to be processed once your return has been received.

If an item is damaged, defective, or incorrect, please contact our customer support team at contact@selenedreams.com. The return fee may be waived for damaged, defective or incorrect items, under certain circumstances.

Non-Returnable Items

We do not accept returns for items listed as “Final Sale”, including but not limited to, our Last Call/Sale section. Products purchased through a third-party partner must be returned through that site and will be subject to their return policy guidelines.

We monitor return activity for abuse and reserve the right to limit returns associated with a user whom we suspect of abusing this Return Policy. This includes but is not limited to users who exhibit a pattern of repeated and/or excessive returns or otherwise exhibit fraudulent behavior.

We appreciate your business and hope you are happy with your purchase. If you have any other questions, please contact us.

We accept returns of eligible items in any condition within 60 days of purchase! We would never leave a customer with a product they didn't absolutely love, so if you wash an item, try it out, and decide it's just not for you, we can definitely still initiate a return. Please note, all returns are subject to a $10 return fee which will be deducted from your refund amount. Last Call and Final Sale items are not eligible for return.